About Our Cleaning and Restoration Process

At One Stop Packouts, we partner with companies to deliver comprehensive contents cleaning and restoration services. After disaster strike, we understand how stressful the situation can be, especially when your customer's personal and sentimental belongings are damaged. We alleviate any stress felt by the customer while streamlining the restoration process for insurance companies and other professionals

 When dealing with damage or disaster, many people don’t know where to even begin and often worry the items they cherish most will be gone forever. One Stop Packout is here to help prevent that from happening, and we’ll be there to safeguard items every step of the way.

Our industry-leading approach to cleaning and restoration is grounded in precision, expertise, and care. Our goal is to make the restoration process simple and stress-free for everyone from the day we pack up your customers’ belongings to the day your customers return home

With One Stop Packout, you can look forward to incredible attention to detail from the very start. During our preliminary assessment stage, a One Stop Packout representative will meet with the insurance adjuster and insurer to assess the damage to all impacted contents. This allows us to evaluate and determine which items can and cannot be salvaged.

All parties involved will be informed of the scope of the restoration as well as an estimated timeline for the process. A more detailed plan of action will be explained when the contents have arrived at our facility. For you and your customers, it means that from the beginning, you’ll know what to expect with our cleaning and restoration process.

 The last thing you want is for your customers’ items to get lost or damaged in the cleaning and restoration process. That’s never a worry with One Stop Packout. We take the utmost care early on to track, transport, and store belongings while they’re with us. It doesn’t just mean peace of mind for you and your customers—it also allows for a more seamless packout and packback.

Items that are suitable for cleaning and restoration are thoroughly inventoried by room and location, which includes barcoding, digital photography, and entering each item into our electronic catalog system. Items are then carefully packed using new packaging materials, professionally loaded, and transported to our facility for processing.

 When items arrive at our facility, we re-inventory and check-in all contents from the job to ensure accurate tracking within the warehouse. This additional safeguard allows us to deliver the attention of detail we’re famous for while ensuring we know exactly where every item is located at all times.

At this point, our team will also calculate time and materials needed for restoration to give you and your customers a final estimate. It’s this kind of clear, upfront communication you can always count on during our cleaning and restoration process.

One Stop Packout stores items in secure vaults or in designated areas of our warehouse to avoid mix-ups and cross-contamination with other jobs. Your customers’ items are safe and secure in our climate-controlled facility while they wait for production and/or packback. Our sophisticated digital inventory software ensures that each piece can be located at any time in our facility.

We also offer on-site storage upon request. This allows items to be stored at your location, safeguarded by our advanced security systems. While we recommend transporting items to our warehouse for cleaning and restoration, we understand that on-site storage may be preferred by your customers. At One Stop Packout, we’ll always go the extra mile to provide solutions that work for you and your customers alike.

 At One Stop Packout, we provide contents restoration for an extensive array of personal possessions, including electronics, artwork, antiques, textiles, and more. This process typically occurs after belongings have been brought to our warehouse. Items are moved to various cleaning and restoration stations during production to receive the specialized cleaning, drying, odor removal, reupholstery, refinishing, restoration, and recovery they need.

Our team will use proprietary methods, cutting-edge technology, and even specialist care and expertise for effective results. In many cases, we’re able to restore items that may seem damaged beyond repair. Again, items are accounted for in our digital inventory system at every stage of production. Once contents restoration is complete, items remain in secure storage until all structural repairs have been completed at the damaged property.

 The packback process is essentially the reversal of the packout process and occurs once a property is restored and ready for use again. To keep the process moving smoothly and on schedule, we ask that our customers alert us at least one week prior to the completion of work or move-in date, so we can coordinate with you accordingly.

As often as possible, the same crew that packed-out the job completes the packback as well. Since each item has been meticulously cataloged with photo documentation, we ensure that every item is returned to its specific location in a particular home or property. After all the contents are back in place, we discard all packing materials and clean our way out of the property.